Quality Assurance & Compliance Officer (16 hours per week)


Position Summary

This is a new position. The Quality Assurance & Compliance Officer is responsible for supporting the development, implementation, and continuous improvement of quality management processes within the organisation. This role requires a proactive approach to ensure compliance with internal and external quality standards and to contribute to the efficiency and effectiveness of our programmes and services.

The Quality Officer reports directly to the Manager Integrity & Compliance.

The Integrity & Compliance (I&C) Team

Terre des Hommes has a moral duty to run activities with the utmost respect for the people with whom we work. For this reason, we require all staff, partners, volunteers and collaborators to adhere to the highest standards of behaviour at all times and in all places, based on humanitarian principles and our organisation’s values.

The I&C team coordinates the development and implementation of the TdH NL Integrity Framework, that includes case management. With regards to Compliance, the I&C team is responsible for maintaining the TdH NL Quality Management System and coordinating external non-financial audits such as ISO, ISO-Partos & Core Humanitarian Standard (CHS). The I&C team consists of: I&C Manager, Legal Officer and Child Safeguarding Officer.


The role of the Quality Assurance & Compliance Officer

Key Responsibilities & core activities of the Quality Assurance & Compliance Officer are:

Support for Quality Management Policies and Procedures

  • Assist in developing and implementing quality management policy, procedures, and standards;
  • Contribute to the documentation of processes and maintenance of the quality management system.

Monitoring and Reporting

  • Prepare the annual Audit Programme;
  • Plan internal audits (and ISO certification audits) and the Management Review;
  • Conduct internal audits to ensure compliance with ISO 9001:2015 and Partos;
  • Share the audit report with the auditee, I&C Manager and the Executive Team;
  • Assist in analysing audit results, identifying trends and issues, and proposing improvements;
  • Track the follow-up of Corrective Actions from internal & external audits;
  • Prepare quality reports and analyses for the management team.

Training and Awareness

  • Help develop and deliver quality management training to staff;
  • Promote a culture of quality awareness and continuous improvement within the organisation.

Stakeholder Engagement

  • Communicate with internal and external stakeholders about quality issues and initiatives;
  • Support the handling of complaints and feedback from customers/ stakeholders related to quality.

Functie-eisen en profiel

Core Knowledge & Skills

The Quality Assurance & Compliance Officer has good technical knowledge of the ISO and ISO-Partos Standards as well as experience with maintaining and developing an organisation's Quality Management System, preferably in the NGO sector.

Requested profile

  • Bachelor’s degree in a relevant discipline (e.g., Quality Management, Business Administration, etc.);
  • 5-10 years of experience in a quality management or related role, preferably in the non-profit sector;
  • Knowledge of quality management systems and standards (e.g., ISO 9001, Partos);
  • Skilled in developing, promoting, defending, implementing and executing quality instruments;
  • Experience with change management and undertaking audits;
  • Excellent analytical and problem-solving skills;
  • Strong communication skills, both written and verbal;
  • Ability to work independently and as part of a team;
  • Flexibility and adaptability in a changing environment;
  • Good command of the Dutch and English language, spoken and written.


  • Accuracy
  • Analytical skills
  • Integrity
  • Quality oriented
  • Able to make judgements
  • Organisational sensitivity
  • Keeping oversight
  • Planning and organising
  • Result oriented
  • Collaborative
  • Independence

Ons aanbod

What we have to offer

Terre des Hommes is a growing organisation on the move. This means a lot of room for your own initiative and ideas. As we manage and execute our own programmes and projects, the difference we make and therefore you make is tangible on a daily basis.

  • A 1-year contract with the intention to extend to an indefinite contract after 1 year;
  • The salary scale for this job is scale 9 and depending on experience and seniority the salary ranges between € 3501,97 and € 4461,39 gross per month, based on a full time (36 hrs/wk) contract. For this position this will be pro-rated to 16 hours per week;
  • We work hybrid, so 50% office and 50% from home. Very flexible and with a positive effect on your work life balance;
  • An office in the thriving heart of The Hague, city of international human rights and political capital;
  • 25 days of paid leave per year on a full time employment basis, if part time, days pro rata;
  • We are a firm supporter of the environment and offer a commuting allowance for the kilometres you’d make by bike or get you a Dutch Railways NS Card;
  • Our pension scheme is with ASR, and Terre des Hommes Netherlands bears the main part of the pension contribution;
  • Our new hires receive a one-off financial compensation for the purchase or the design of an ergonomic home working environment. We’re happy to tell you more about this when applicable.

Informeren en solliciteren

How to apply

We are eager to get to know you!

You can apply via this link.

The deadline for applications is 25 July 2024 end of day CET.

If you have any questions regarding this vacancy please send them to our HR team via vacature@tdh.nl

About Terre des Hommes Netherlands

Terre des Hommes Netherlands (TdH NL) protects children by preventing and stopping child exploitation, and by empowering children to make their voices count.

Our strategic ambition is that by 2030, Terre des Hommes Netherlands is a catalyst for systemic change to stop child exploitation. We do this by empowering children and their communities, connecting them with those who have power to enact change, and utilising our knowledge and expertise to co-create sustainable, evidence-based solutions.

In line with our new strategy, we conduct our activities in 3 Thematic Programmes: Child Labour, Sexual Exploitation of Children and Humanitarian Action.

We are led by a two-headed Executive Team: the Executive Director and the CEO, and the total of 196 employees across the globe. The entire Terre des Hommes Netherlands staff is a diverse group of people, based around the globe that interacts at an informal yet professional level and we all have a great heart for the purpose of our organisation.

In all we do, we stand strongly by our core values: Responsible, Bold, Human-Centred and Playful.

Working at our organisation is fighting against exploitation of children. Worldwide. Without discriminating. With respect for local cultures. We’re in this to make a relevant difference in the world.

Getting excited to join us?

Our Commitment to Diversity, Integrity and Child Safeguarding

We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas and challenge our thinking. We are especially interested in people whose lived experiences help us to see things we might otherwise miss, and enable us to do better work with and for children. Whether or not you meet 100% of the criteria, we want to hear from you, because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world.

TdH NL is committed to ensuring diversity and gender equality within our organisation. We continue to learn about intersectional considerations and power distribution within our organisation and our work. We are dedicated to preventing and eradicating any type of misconduct including sexual harassment, exploitation and abuse, any other type of misuse of power, lack of integrity or financial misconduct.

Note: We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us, this includes a commitment to diversity and inclusion at all levels of our work. All offers of employment will therefore be subject to satisfactory references and appropriate screening checks, which include a valid criminal record check, terrorism finance checks, and/or integrity screenings/references relating to misconduct and disciplinary actions in prior employment.

TdH NL is particularly committed to keeping children and vulnerable individuals safe, and has zero tolerance on (child) abuse. Every TdH NL employee is bound by the TdH NL Code of Conduct that describes the expected behaviour by staff, in particular with regards to Safeguarding children and (young) adults in our programmes. Child safeguarding measures are part of our selection and recruitment process. By submitting your application you accept that TdH NL will conduct such pre-employment screening for successful candidates. TdH NL participates in the Inter-Agency Misconduct Disclosure Scheme.